Kontaktinformationen

CONTACT INFORMATION

As of: June 2026

Thank you for visiting OSTMORAD. We are dedicated to providing you with the best possible service. Below you will find all the details on how to reach us and how we can process your inquiries as quickly as possible.

Availability & Primary Contact

  • Email: info@ostmorad.com

  • Website: www.ostmorad.com

  • Service Hours: Monday to Saturday, 09:00 – 18:00 CET

Customer Service & Support Inquiries

For questions regarding your order, products, or returns, please contact our support team directly via email at: info@ostmorad.com.

To help us process your request efficiently and without delay, please include the following information in your message:

  • Your Order Number (e.g., #OST1001)

  • A brief, clear description of your inquiry

  • In case of damages or incorrect deliveries: Please attach clear photos of the product as well as the outer packaging (including the clearly legible shipping label).

Processing Time: We typically respond to all customer inquiries within 1 to 2 business days (Monday to Saturday). Inquiries received on Sundays or public holidays will be processed with priority on the following business day.

Frequent Inquiries & Important Notes

  • Order Status & Tracking: Once your order has been dispatched, you will automatically receive a confirmation email containing your personal tracking number. You can monitor the current status of your delivery live at any time via https://www.17track.net/en.

  • Returns & Withdrawal (Important!): You must contact us via email prior to any planned return to obtain an official Return Merchandise Authorization (RMA) and the correct designated warehouse address.

    Please Note: Unauthorized returns or parcels sent directly back to the original shipping carrier's address or to our US corporate registry address cannot be accepted or refunded due to logistical constraints.

  • Shipping Damages: Please inspect your package upon delivery. Obvious damages or missing items must be reported to us via email within 7 days of delivery with appropriate photographic evidence so we can file a claim against the logistics carrier.

Online Dispute Resolution (ODR Platform)

In accordance with EU Regulation No. 524/2013, we refer to the European Commission's platform for Online Dispute Resolution (ODR): https://ec.europa.eu/consumers/odr

Notice regarding consumer arbitration: We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

© 2026 OSTMORAD. All rights reserved.